Rate Cox Support

khmer6 join:2002-05-22 Peoria, AZ	khmer6 Member 2002-May-26 1:11 am Rate Cox Support On a scale of 1-10 (10 being the best) rate Cox's Technical Support. I would give them a 2. First off, I had Cox HSI installed at one of my homes, and it never worked. Had three trucks come out after the instalation, they didn't fix anything. One of them told me I had to many splitters. The next one said I had run a line right from the outside box. And the last one was clueless. Second off, I was having problems with my webmail. Called tech support and they told me I couldn't access webmail cause I'm not on my Cable internet. Another thing is every time I email cox a question, they tell me to call their tech support line! What do you think of cox tech support? Are these trained professionals, or regular Joes that just need a job?
	· actions · 2002-May-26 1:11 am ·
BBR_InsUW WT or CoH thats my Game join:2000-04-22 La Mesa, CA	BBR_InsUW 2002-May-26 1:20 am I give it an 8, here in San Diego CA Edward [text was edited by author 2002-05-26 01:36:22]
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2kmaro Think join:2000-07-11 Oklahoma City, OK	2kmaro to khmer6 2002-May-26 1:33 am to khmer6 At WHICH of the HUNDREDS of Cox offices across the country?
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COXnightmare join:2001-07-16 Burke, VA	COXnightmare to khmer6 Member 2002-May-26 1:35 am to khmer6 1 at N. Virginia.
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Anon in CT @cox.net	Anon in CT to khmer6 Anon 2002-May-26 2:57 am to khmer6 I'd give their tier-1 techs and NOC a 1 and their tier-2 guys a 2.
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rusdi American V MVM join:2001-04-28 Flippin, AR	rusdi to khmer6 MVM 2002-May-26 3:37 am to khmer6 "9" I have to give credit...where its due....most of the "techs" have been VERY helpful(at least they have soothed my angry brow)...even the ones I call up to send the ones who climb the poles & list'n to me bitch..they smile at me & say "Its going to get better sir"..I appreciate that. By the way COXnightmare...has anyone ever told you "you have a lovely face?" (If in fact.. thats your picture) [text was edited by author 2002-05-26 04:09:09]
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rusdi	rusdi to khmer6 MVM 2002-May-26 7:00 am to khmer6 LOL...boy...do I know how to stop a topic dead in its tracks?
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azinator CS is the DEVIL Premium Member join:2000-08-12 Texarkana, TX	azinator to khmer6 Premium Member 2002-May-26 10:11 am to khmer6 For residential support i give them a "8", and for business support i give them a "10".....both have been excellent, just takes longer to get someone on the phone for residential support.
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bskuared It's Hip To Be Square Premium Member join:2001-12-02 San Clemente, CA	bskuared to khmer6 Premium Member 2002-May-26 11:27 am to khmer6 Here in Orange County - San Clemente- I'd say phone support tries it's best to be helpful given the tools they have. But,I often get put on hold for over 15 minutes and then they just don't seem to be able to diagnose and solve, even when level 2 gets involved. The always want to send someone out to the house and then it takes a WEEK for that to happen. This is way too slow. And, with my crazy unpredictable schedule I'm always having to cancel and reschedule. So overall, even will all the cheery and helpful techs on the phone I'd only give them a 2.
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khmer6 join:2002-05-22 Peoria, AZ	khmer6 Member 2002-May-26 12:44 pm rusdi, i was going to say the same thing to COXnightmare hahahah
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catseyenu Ack Pfft Premium Member join:2001-11-17 Fix East	catseyenu to khmer6 Premium Member 2002-May-26 2:44 pm to khmer6 I don't think rating Cox's Tech support is as simple as it might seem. No, you don't get the National Backbone Engineer when you first call in. I'm not sure but I think level 1 is for your basic "I can not connect" config. type issues. I give them a 9. Hey, they have to deal with the "Public" they probably deserve medals. Level 2: Again, I'm not familiar with the range of duties here but the level 2's I've spoken to are savey, concerned and seem to do what is within their power. I give them a 9. Then we have the "Truck" Techs. They are the ones who usually have their tounges hanging out from running around trying to keep up with the insane demands of who ever the clown is that schedules our service calls.(Who ever you are...GET YOUR SH!@ TOGETHER!) These people are put in a no win situation, they can not time travel much less fix router/networking issues. I give them the right to beat to a pulp those that think they can. They have been for the most part friendly and helpful. I give them a 9. Now we get to what I call the shadow people...heh, has anyone ever talked to anyone over level 2? I've assumed that they exist and are tied up trying to put this pup together. Their score at this time is an I, but the results aren't all in and they may run away with it all once it is all done and said.
	· actions · 2002-May-26 2:44 pm ·
catseyenu	catseyenu to rusdi Premium Member 2002-May-26 2:46 pm to rusdi said by rusdi By the way COXnightmare...has anyone ever told you "you have a lovely face?" (If in fact.. thats your picture) [text was edited by author 2002-05-26 04:09:09: rudsdi, are you messing with my girl?
	· actions · 2002-May-26 2:46 pm ·
bskuared It's Hip To Be Square Premium Member join:2001-12-02 San Clemente, CA	bskuared to catseyenu Premium Member 2002-May-26 3:00 pm to catseyenu said by catsigh:I don't think rating Cox's Tech support is as simple as it might seem. Then we have the "Truck" Techs. They are the ones who usually have their tounges hanging out from running around trying to keep up with the insane demands of who ever the clown is that scheduals our service calls. (Who ever you are...GET YOUR SH!@ TOGETHER!) Amen to that!
	· actions · 2002-May-26 3:00 pm ·
COXnightmare join:2001-07-16 Burke, VA	COXnightmare to rusdi Member 2002-May-26 5:27 pm to rusdi said by rusdi:...By the way COXnightmare...has anyone ever told you "you have a lovely face?" (If in fact.. thats your picture) That's my future wife. Ahrrrr...but the problem is that I don't know who she is and where she lives.:( LOL
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JesusChrist7 join:2002-02-27 Burke, VA	JesusChrist7 to khmer6 Member 2002-May-26 5:29 pm to khmer6 3
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needforspeed59 Cruise Ship Just Passing Through join:2001-05-02 La Place, LA	needforspeed59 to COXnightmare Member 2002-May-26 5:34 pm to COXnightmare She looks like Roseanne Barr!
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COXnightmare join:2001-07-16 Burke, VA	COXnightmare Member 2002-May-26 6:46 pm said by needforspeed59:She looks like Roseanne Barr! Oh,noooooooooo!
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dazdnconfusd What Is The Reason And Why? join:2002-01-19 Arabi, LA	dazdnconfusd to needforspeed59 Member 2002-May-26 6:52 pm to needforspeed59 Well I don't think she looks like Roseanne Barr But as far as rating Cox Tech support as a whole I give them a 0 a big fat() 00000, a hole, a big fat hole. I have had some good tier 1 and tier 2 techs that have helped me. Come to think of it I had 1 on teir 1 and 1 on tier 2 that has helped me and were concerned with my problems. But I can say over all they ain't worth a XXXX.I had techs come out that didn't have a clue what was going on. They new the basic check the line stuff. I am not a computer genius by no means and what I do know I probably learned from this sight, but I think I know as much as the techs they sent out. I even had a tech tier 2 guy on the phone who ratted this sight or any other sight out that didn't belong to the cox system hang up on me!!!!! I am in the New Orleans area and they have a cox speed testing sight that is listed in the dslreports external sights, this guy told me that I can't go by that sight because it is not set up yet. I told him that I would send him the link so he could check it out and he said he was not interested because it shouldn't be listed here because it is not ready yet. That is the same big hole that hung up on me. Do you know how long it takes to talk to someone in the tech department and then he hung up on me!!!!!!SORRY I am venting again Thanks for listening
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Silly Walks join:2002-03-04 Phoenix, AZ	Silly Walks to khmer6 Member 2002-May-26 9:13 pm to khmer6 1 All they do is lie to you to make ya happy.
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I dont have a name @cox.net	I dont have a name Anon 2002-May-27 2:43 am I would give them anything less than 1, but since the scale is from 1 to 10.. I would have to give them a 1. "1 All they do is lie to you to make ya happy." LOL! I wouldn't be surprised if some of them actually have degree in psychology.
	· actions · 2002-May-27 2:43 am ·
2kmaro Think join:2000-07-11 Oklahoma City, OK	2kmaro to rusdi 2002-May-27 3:22 am to rusdi said by rusdi: By the way COXnightmare...has anyone ever told you "you have a lovely face?" said by COXnightmare:That's my future wife. Ahrrrr...but the problem is that I don't know who she is and where she lives. LOL rusdi - so brave of you to come out of the closet in public as you have. My applause! (oh, I should give you fair warning, ariana is a guy too!)
	· actions · 2002-May-27 3:22 am ·
Pyrion Liquid Metal Nanomorph join:2001-12-01 Spirit Lake, ID	Pyrion to khmer6 Member 2002-May-27 8:42 am to khmer6 I've said it many times, and I'm going to say it again, since nobody seems to bother with looking through archives of posts for meaningful answers that have already been posted. shrug Cox tech support does exactly what it's supposed to. Whenever I call them up, I don't expect to talk to a knowledgable network guru because I expect those guys to be the ones in the background fixing everything without taking the time to answer phones. Phones are not where the network techs should be. If I call Cox tech support, it's to report an outage. Any more and I would be wasting both my time and theirs. The people on the phones, for the most part, aren't paid to know what the hell they're talking about. They're paid to help the common idiot (who shouldn't be using a computer in the first place) solve the most basic of problems where the problem (in the mass majority of cases) lies between the chair and the keyboard. Calling Cox tech support "idiots" is really like calling the local city legislature "retards". It's true, but it doesn't prove anything nor help the situation. Therefore, I have to give Cox tech support a 10/10. They're perfect for what they're there for. Report an outage, get confirmation, either of a planned outage or of something wrong on their side. Don't give them time to feed you their required crap of "maybe the problem is on your side" because if you go that distance EXPECTING help, you're just as dumb as they are.
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2kmaro Think join:2000-07-11 Oklahoma City, OK	2kmaro 2002-May-27 9:10 am Good heavens, PhyreFox, is there anyone that you do like?
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Pyrion Liquid Metal Nanomorph join:2001-12-01 Spirit Lake, ID	Pyrion Member 2002-May-27 10:08 am Yeah, but you won't hear me talking about THEM as much or as often. [text was edited by author 2002-05-27 10:10:21]
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GeekRules$ Geekgirl join:2000-07-29 Topeka, KS	GeekRules$ to khmer6 Member 2002-May-27 11:36 am to khmer6 This is for the local Cox Kansas' Cox HSI tech support down in Wichita, Kansas[I haven't tried the national tech support, but local tech support is very good]: I rate Cox level 1 tech support[which helps you set up email, newsgroup, make you unplug your cable modem and restart your PC for better performance] a 9 because they are very helpful when I had problems even if it was on my end. I rate level 2 tech support[that pings your cable modem, make you do tracert and ping tests to websites such as yahoo, zdnet, etc., and finally send the printout to a network egineer], a 9. I give the field level techs a 9[because they helped me when they came out even if it's bad an bad cable connector and don't complained about it]. I give the connection a 10 because I always hit 3000-3100kbps download and 220 to 250kbps up, have good latency and pings, no matter what time of the day it is:) This is for Cox Kansas and my experiences only as each Cox tech support is different:):) Geek
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08034016 (banned) Hallo lisa Aus Amerika join:2001-08-31 Byron, GA	08034016 (banned) to khmer6 Member 2002-May-27 12:31 pm to khmer6 where i live i rate cox on a score 1-10 a (7.9 :D:D:D:D
	· actions · 2002-May-27 12:31 pm ·
dazdnconfusd What Is The Reason And Why? join:2002-01-19 Arabi, LA	dazdnconfusd to Pyrion Member 2002-May-27 4:01 pm to Pyrion YOU MUST WORK FOR COX And really, who are you calling a "common idiot". For one thing, it is the "common idiot" who pays for a service and expects to get what they pay for.Tech support is one of the things that this "common idiot" expects. Now do I know a lot about computers..NO HELL NO. The next question is am I trying to learn...YES HELL YES. When I am having to deal with slow speeds and packet loss, you telling me that this "common idiot" should not call and complain and look for help to resolve the issues? I've had less good experiences then I've had bad, and if you would read some of the other thing people have said about cox tech support, I would thing you would feel you were on a deserted island, pretty much all alone. Does you daddy own COX? Get off of your band wagon.....Thanks COMMON IDIOT Might even change my name to "common idiot" now if only i can find the right avatar
	· actions · 2002-May-27 4:01 pm ·
dazdnconfusd	dazdnconfusd Member 2002-May-27 6:40 pm sorry posted in wrong place! duhhhhhhhhh "common idiot" or maybe "town drunk" ain't quite figured it out yet.....LOL [text was edited by author 2002-05-27 18:43:34]
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JesusChrist7 join:2002-02-27 Burke, VA	JesusChrist7 to khmer6 Member 2002-May-27 6:58 pm to khmer6 1
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TheDarkElf Thehappyelf join:2001-02-12 Mclean, VA	TheDarkElf to khmer6 Member 2002-May-27 9:10 pm to khmer6 I give Level 1 techs a .1 for helpfulness a 8 for niceness. I give level 2 techs a 1 for helpfulness and a 8 for false comforting.
	· actions · 2002-May-27 9:10 pm ·

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